A purchased tour ticket will be eligible for a refund or an exchange up to 48 hours before the scheduled tour time. If Pictured Rocks Kayaking cancels a trip, you will be provided with a full refund or an alternative* tour may be offered at a reduced rate if weather permits. All exchanges are dependent on availability. NO REFUNDS or EXCHANGES will be granted after the time of your scheduled kayak tour. NO EXCEPTIONS. To exchange or refund your ticket for another time, please call us immediately at (906) 387-5500.
*If a cruise is cancelled due to weather, an alternative option may include a tour of Grand Island if weather permits. This tour will be offered at a reduced rate. No tour will be refunded once they have started.
Pictured Rocks Kayaking reserves the right to cancel a scheduled cruise for any reason up until the time of departure. Cancellations are unlikely EXCEPT in the event of inclement weather. Typical weather conditions that warrant cancellations are high winds on Lake Superior causing high waves along the lakeshore, dense fog along the lakeshore, or severe lightning nearby on Lake Superior. Weather conditions on Lake Superior do change quickly and while we are pleased to make as many kayak trips as possible, safety is our greatest concern. Please be advised of this especially if you are traveling from a long distance or have an extremely inflexible schedule. We cancel if a small craft advisory is issued from the National Weather Service, and also use our own discretion. You may call our ticket office with concerns about a cancellation the day of your cruise.